Word Of Mouth Or Word of Mouse!

social media marketing

Social Media Marketing – The new “Word of Mouth”.

It is fair to say that nowadays consumers are far more savvy about how and where they shop and social media marketing plays a large part in this. Let me explain…

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One of the main criteria that people continually use when selecting a business or service is the fact that they have a perceived level of trust. Historically one of the main ways that trust has been established was through word of mouth. Nowadays social media marketing sites such as Facebook or LinkedIn offer people a platform upon which they can seek information about a business or service and indeed their products. They can also engage with that business in a social environment. For this reason, social media sites have become the new word of mouth.

Studies into the purchasing cycle have shown that on average 50% of people will seek advice from others before they consider making that purchase. They won’t simply jump in with a click of a mouse on the whim of a good-looking website and a few testimonials. For instance, many people will use sites such as Trip Advisor before they even contemplate booking a holiday or a weekend away and positive or negative online reviews play an important part in the decision-making process. In addition to this, many people will ask questions about a product or service on social media marketing sites. Finally, with the technology of the smartphone, consumers can check the cheapest pricescustomer comments and product reviews pretty much on the spot and will look to explore all these avenues before they make an informed purchase. For these reasons, businesses need to be present in these conversations.

Good social media marketing is all about being in touch and approachable to your customer base, so constant communication is the key. However, it’s often difficult to gauge the amount of feedback your product is getting across a wide variety of platforms. After all, it’s extremely time-consuming, not to mention virtually impossible to be checking for comments across many channels. One simple tool that can help is Google Alerts. This way you can be notified as soon as Google lists any conversation that mentions your product, services or business and this means that you can respond in a timely fashion. There are a range of other tools available for Social Media Monitoring and Reputation Management.

Even a less-than-positive review can look favourable on a business if it’s responded to in a timely and correct manner.

As you can see, it isn’t just about using social media marketing, it’s about how you use it that could make or break your business. Here at WSI we can help you to plan an effective social media marketing campaign and can give you advice on how to promote your business through word of mouth.

Contact us today to see exactly what we can do for you.

Take your Digital Marketing to the Next Level with ePresence

If you are looking to expand your business, reach more customers and improve the impact of your marketing, ePresence can help. We will work with you to understand your business needs, challenges and goals. Our Digital Marketing Agency in Cork and Kerry is an experienced and results-driven organisation serving companies and national brands throughout Munster and all of Ireland. We will help lighten your load and provide access to our quality digital marketing team. Get in touch with us today on +353 (0)21 2362901 or email us on info@epresence.ie.

About Author

John Brennan

John Brennan

John Brennan is director of ePresence Internet Marketing. He is an experienced management consultant, specialising in Digital Marketing, Business Development, Product Development and Innovation Management. Owner/director of ePresence, John also lectures in Digital Advertising and Analytics at Cork Institute of Technology. John has an Electronic Engineering Degree from Cork Institute of Technology, MBA from University College Cork and Executive Training at Kellogg Business School, Chicago. Before setting up ePresence, John held various roles such as Software Engineer, Director of Engineering, Director of Product and Program Management, Vice President of Product Development and General Manager in world leading organisations such as Apple, IBM, Snap-on Inc. and FMC. John combines his technology know-how, management experience and customer focus to help his clients achieve online success.

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